Return & Exchange
We offer a 7-days exchange policy for all goods, including our undergarment collection - applicable to both soft bras + briefs & thongs styles. Our briefs & thongs comes with try-on liner stickers, and in concern to hygiene reasons - please ensure that the item has the liner sticker on before trying it on. The validity of our exchange policy runs from the date customers receive their package, as reflected by our couriers' information system.
Item(s) are eligible for a one-time exchange only. If nothing catches your eye, you may choose to convert the amount to store credits for your next MORI order.
Exchange goods are to be returned in saleable condition, and the exchange request may be rejected if the goods are used or soiled. There will be a S$3.00 processing fee to cover the courier delivery (of the new piece) for local orders; for international customers - the fee varies depending on the location.
You can start the exchange process by reaching out to us via email at email@example.com with your MORI order number and the style + color/size you would like to make an exchange for. A rep from our team will advise on the next step forward.
You may drop off your piece at our studio or use a postal service to send the item back to us. We aim to process exchange parcels within 7 business days of receiving them.
THE MORI CLUB reserves the right to reject exchanges if we deem the item in an unsaleable condition. Do note that The MORI Club is not responsible for any exchange parcel lost in transit - we strongly recommend customers send their exchange parcels through postal services with tracking options.