Return & Exchange
We offer a 7-days exchange policy for all goods except briefs due to sanitary reasons. The validity of our exchange policy runs from the date customers receive their order/package, as reflected by our couriers' information system.
Item(s) are eligible for a one-time exchange only. If nothing catches your eyes at the moment, you may opt to convert to store credits for your next MORI order.
Strictly no refunds will be given unless due to a manufacturing fault/defect found on our goods. You'll be required to return the faulty item to our HQ for inspection to start the refund process. Once your refund is approved, you will see your order amount refunded to your original payment method within seven business days.
Exchange goods should be of unused condition when returned to our HQ and the exchange policy will not be applicable if goods are used or soiled.