FAQ

 
Why the term 'planet-friendly'?
We love how the term translates our brand ethos + approach so well, and c'mon it's pretty cute no? And, to be honest – we just simply can't vibe with trendy green buzzwords like 'organic' or 'sustainable' without being able to back it up with concrete scientific facts and data.
 
Just placed an order, when will I receive it?
Sweet! Orders are typically processed within 1 working day and will arrive 2-4 working days for local orders and 10-15 working days for international orders.
 
I picked the wrong size/color/style for my MORI undies – can I do an exchange?
Of course, you can exchange any unworn, unwashed MORI bras within 7 days of receiving your delivery. A gentle reminder that we can't do exchanges for MORI briefs for hygiene reasons.
 
I don't like my MORIs – can I get a refund?
Oh no, what's wrong. ): We're so sorry to hear this – but we don't offer refunds for all our goods unless it's on manufacturing errors. Do get in touch with us, so we can assist you better on this.

I want to try on some MORIs, do you have a showroom?
Always happy to host you at our studio to try on some MORIs! Try-on are by appointment only – the link to book a slot is here. Gentle reminders that we can only allow try-on for our soft bra styles due to hygiene concerns, and we accept PayNow for purchases. Can't wait to meet you!
 
Tell me more about your packaging.
Glad you asked! We have use reusable cloth pouches for our undies (in true The MORI Club fashion — these are too, 100% handcrafted at our HQ!) + paper-based packaging that is easy to upcycle or recycle. The MORI Club also has a strict plastic-free policy – we don't like poly mailers. Feel free also to request minimal packaging!
    
When are you making smaller/bigger sizing?
Expanding our size range to make our undies as accessible as possible for every body shape has always been our top priority. Unfortunately, as a small business with an even smaller budget, things are often (annoyingly) slow-moving, but we are working on it, we promise. Meanwhile, if you need more advice on finding your MORI size – our team is always happy to help!
 
Is The MORI Club hiring or offering internships?
Not actively looking at the moment, but if you think you'd make a great addition to our team, go for it – send our founder Kim a pitch at info@themoriclub.com.
 
💭 Still need something? Send us an email at info@themoriclub.com or pop us a text at +65 8011 8622.