|Why the term 'planet-friendly'?
We love how the term translates our brand ethos + approach so well, and c'mon it's pretty cute no?
And, to be honest – we just simply can't vibe with trendy green buzzwords like 'organic' or 'sustainable' without being able to back it up with concrete scientific facts and data.
|Just placed an order, when will I receive it?
|Sweet! Orders are typically processed within 1 working day and will arrive 2-4 working days for local orders and 10-15 working days for international orders.
|I picked the wrong size/color/style for my MORI undies – can I do an exchange?
|Of course, you can exchange any unworn, unwashed MORI bras within 7 days of receiving your delivery. A gentle reminder that we can't do exchanges for MORI briefs for hygiene reasons.
|I don't like my MORIs – can I get a refund?
Oh no, what's wrong. ): We're so sorry to hear this – but we don't offer refunds for all our goods unless it's on manufacturing errors.
Do get in touch with us, so we can assist you better on this.
|How do I place an order via text?
|All you need to do is just pop us a text via WhatsApp at +65 80118622 - a MORI representative will hop in the chat and guide you through your purchase. We offer 5% off total bill for all text orders!
|Tell me more about your packaging.
Glad you asked! We have use reusable cloth pouches for our undies (in true The MORI Club fashion — these are too, 100% handcrafted at our HQ!) + paper-based packaging that is easy to upcycle or recycle.
The MORI Club also has a strict plastic-free policy – we don't like poly mailers. Feel free also to request minimal packaging!
|When are you making smaller/bigger sizing?
Expanding our size range to make our undies as accessible as possible for every body shape has always been our top priority. Unfortunately, as a small business with an even smaller budget, things are often (annoyingly) slow-moving, but we are working on it, we promise.
Meanwhile, if you need more advice on finding your MORI size – our team is always happy to help!
|IS THE MORI CLUB HIRING OR OFFERING INTERNSHIPS?
|Not actively looking at the moment, but if you think you'd make a great addition to our team, go for it – send our founder Kim a pitch at firstname.lastname@example.org.
💭 Still need something? Send us an email at email@example.com or pop us a text at +65 8011 8622.